Emergency care

What do attitudes tell us about demand for services and how it might be reduced?

Rising demand for emergency health services in Britain is well-documented and may be having an impact on the quality of service provision such as waiting times. This chapter explores attitudes towards calling 999 for an ambulance and going to A&E. It considers whether people share policy makers’ concerns about over-use of these services and whether public attitudes and perceptions suggest strategies put forward to tackle this issue might be successful.

Spotlight

Half (51%) say they find it hard to get a GP appointment; the level of agreement varies for different groups in the population.

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